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+(847) 550-4472

Jiobit

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Jiobit

The Jiobit child tracking device is not your ordinary tracking device. It is a wearable device that provides parents with peace of mind and the ability to keep an eye on their children’s whereabouts, while also promoting child safety and pet tracking. This innovative product was designed in collaboration with MP Consulting, and A Making Company (AMC) was later brought on board to provide reverse logistics, kitting and refurbishment services.

While most of the product distribution flows from Asia to ShipBob and Amazon, AMC plays a crucial role in repairing, refurbishing, and triaging all returns. We use efficient triage processes and engineering support to ensure that the refurbished devices are as good as new. Our services not only allow Jiobit to actively engage with their customers but also contribute to planet-saving recycling efforts.

At AMC, we understand the importance of providing quick response times to defects and high-quality customer service. Our team repacks and reships the refurbished devices to ensure that Jiobit customers receive the best possible experience. We take pride in our role as a key partner in the Jiobit ecosystem and are committed to providing top-notch solutions to our customers.

Our Challenges

  1. Triage of buyer’s remorse from true defects: One of the biggest challenges in the refurbishment and reverse logistics process is distinguishing between returns due to buyer’s remorse and those due to genuine defects. It can be time-consuming and challenging to determine the root cause of a return and ensure that the appropriate solution is provided.

  2. Unpredictable returns shipments: Returns can come in at any time and in varying quantities, which can make it challenging to manage inventory levels and allocate resources efficiently. This can result in longer wait times for customers and delays in the refurbishment process.

To overcome these challenges, we implemented robust processes in collaboration with the Jiobit team to streamline the reverse logistics and refurbishment process. This involved investing in tools to automate triage as well as working closely with logistics partners to optimize the supply chain for returns management.

Wearable Technology

The MPC / AMC teams excel at small electronics and associated inventory management

Refurbishment

From cleaning to triage, all products come out looking and work like new

Kitting

We can assist when smaller kits are too complex for an international supply chain

Providing Solutions From Start to Finish

Develop a robust triage process: Create clear guidelines for distinguishing between true defects and buyer's remorse. Invest in tools and technologies to automate the process and provide real-time insights into the root cause of returns.
Invest in inventory management tools: To manage unpredictable returns shipments, use inventory management tools to provide real-time insights into inventory levels and optimize resource allocation.
Implement clear policies for returns: Develop policies for handling returns, including procedures for communicating with customers and managing the returns process.
Implement a damage policy: Develop a clear policy for handling returns that have been damaged during shipping or handling. Implement additional screening processes to identify damage, and invest in protective packaging to minimize the risk of damage during shipping.
Invest in refurbishment technologies: Streamline the refurbishment process by investing in technologies that can automate key processes like testing, repair, and quality control.
Establish partnerships with logistics providers: Ensure timely delivery of returns shipments by partnering with logistics providers that have a proven track record of delivering high-quality services.
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